Apple open letter - iPhone 4 signal woes down to software, fix incoming

Apple has put out an open letter about the iPhone 4 signal problems that have become every tech head’s favourite topic of conversation recently. So what’s Apple’s conclusion? It says the iPhone 4 signal issues are down to it getting its sums wrong and is promising that iPhone 4 software fix we’d previously heard talk of. Here’s Apple’s explanation…

After a little bit of bragging (“The iPhone 4 has been the most successful product launch in Apple’s history…judged by reviewers around the world to be the best smartphone ever”) and noting that other handsets (“…Droid, Nokia and RIM phones”) have similar issues, Apple reveals the result of its investigations.

While there have been claims that the iPhone 4 signal issues are down to faulty antenna design, Apple says different: “Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong.”

Apple says that users who see a huge drop in signal when they grab their iPhone 4 in the “wrong” way are actually in an area with weak signal. The reason they didn’t notice before? Their iPhone 4 was giving them a falsely high signal reading.

To fix that part of the iPhone 4 signal snafu, Apple says: “We will issue a free software update within a few weeks that incorporates the corrected formula.” It also suggests that the error has been present since the very first iPhone so all models will get the fix.

Apple also reminds you that you can return your undamaged iPhone 4 within 30 days for a full refund. Bad news if you tried the iPhone 4 signal solutions involving nail varnish!

Hopefully this iPhone software update will put an end to the issue. But if the problem has been around since the very first model hit the market, why did it take Apple so long to realise?

If you’ve experienced iPhone 4 signal problems, does Apple’s explanation make sense?

Out now | £varies | Apple

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